Frequently Asked Questions
Why should I choose Eduworks Resources?
There are three reasons, please click on the link for more information
What is included in Eduworks Resources products?
For details about inclusions in any of our products, please review each product's description and also the following pages:
- RTO Policies and Procedures
- Assessment Kits
- LLN Kits
- RPL Kits
- Learning & Assessment Kits
- PowerPoints & Session Plans
- Assessment Bundles
Can I change the files?
Yes, our files are unlocked and are provided in Microsoft Word, PowerPoint and PDF format according to the type of product.
You can change up to 10% of our materials as long as you retain our copyright information and adhere to our terms as per the License Agreement.
We do advise that you keep track of the changes you have made and the reasons for your changes, so we can assist you if required at audit time as per our Customer Guarantee.
What are the restrictions of the license agreement?
Please read the clauses outlined in our license agreement.
A few key points:
- Copyright notice must be retained.
- Editable files must not be shared with any other entity and must only be circulated within your organisation on a needs basis.
- Files must ONLY be used within the Licensee's (purchaser's) RTO business (any other use of our files is prohibited).
- Sharing of the files with other organisations or RTOs is strictly prohibited.
- You can change the files but only by 10%.
- If you want to use the materials for any other business or RTO, you must buy another license. Contact us for a multi-license discounted price.
What if updates are made to the product after I purchase it (for example, Training Package updates)?
Our license agreement grants you up to three months of free updates if we made modifications to our products. However, you should also be aware that our products are sold 'as is' and ongoing updates are not included in the sale price.
If the Training Package changes, a new purchase fee will apply.
Your feedback is important to us and, where relevant and where we agree, client comments and feedback will inform the development of current and future products. However, we can not guarantee to update resources based on feedback.
What format are the files in?
Files are provided in Microsoft Word format (assessment kits, RPL kits, LLN kits and session plans), PDF format (learner guides) and PowerPoint format (presentations/slides).
How quickly can I receive my files?
Once payment has been cleared for items that are available on our online store, we can supply your files within 1-3 business days.
Online payments are cleared immediately, EFT payments may take up to three business days to clear. On receipt of payment, we will email you a link where you can download your files electronically (for immediate access).
We also dispatch master copies of your purchase on a USB drive.
Please note - development on demand/customisation requests will take longer to be dispatched and timeframes for payment and supply of files will be provided with your quote or proposal.
Can I make a custom order?
Yes, please contact us to discuss your needs.
If you are looking for materials to be developed or adapted to suit your specific needs, please look here.
Can I have my branding added?
Yes, we are happy to add branding for a fee. Please contact us to discuss your needs. Otherwise you can also do this on your own once you receive your files.
Can I use the content for online delivery?
Yes, however you will need to take the material and put into your online format, and adapt instructions where needed to suit your delivery method. Delivery contexts will vary depending on course/qualification and industry requirements. Please contact us if you need more information.
How can I pay for my order?
You can order and pay online using your Mastercard or Visa card. You can also email or call us to request an invoice to be raised so you can pay via EFT.
Please allow additional processing time if you are paying by invoice/EFT.
We do not accept American Express or Diners Club.
Orders will not be shipped until full payment has been received.
How can I make an order?
Click Add to Cart on a product's page and then Checkout. Alternatively, call us on 1300 761 141 or email firstname.lastname@example.org to place an order.
Will you give me a discount on a large order?
Yes, offer a VIP status - this grants you 10% off future purchases once you have spent $10,000 or more with us in the same calendar year (Offer is for one year only.)
What is your returns and refund policy?
We do not provide refunds for files provided. Please refer to our refund and returns policy here.