Frequently Asked Questions

There are three main reasons to choose Eduworks Resources:

1. Our Expertise

2. Our Resources

3. Our Quality Commitment

Each of our kits have varying inclusions depending on the qualification. For details about inclusions in any of our products, please review each product’s description and also the following resource information:

• Learner Guides
• Assessment Tools
• eLearning Resources
• RPL Kits
• LLN Kits
• PowerPoints & Session Plans
• RTO Policies & Procedures

Yes! We recommend customising the resources to suit your RTO and delivery methods. Files for most products are unlocked and are provided in Microsoft Word or PowerPoint according to the type of product. Leaner Guides are locked and provided in PDF format.

You can change up to 10% of our materials as long as you retain our copyright information and adhere to our terms as per the Licence Agreement.

We do advise that you keep track of the changes you have made and the reasons for your changes, so we can assist you if required at audit time as per Our Quality Commitment.

Please read the clauses outlined in our Licence Agreement.

A few key points:

• Copyright notice must be retained.
• Editable files must not be shared with any other entity and must only be circulated within your organisation on a needs basis.
• Files must only be used within the Licencee’s (purchaser’s) RTO business (any other use of our files is prohibited).
• You can change the files but only by 10%.
• If you want to use the materials for any other business or RTO, you must buy another licence. Contact us for a multi-licence discounted price.

Our licence agreement grants you up to three months of free updates if we made modifications to our products. However, you should also be aware that this does not cover training package updates. If training package updates occur, contact us to find out about your options.

Your feedback is important to us and, where relevant, will inform the development of current and future products. If you have found an error with the products please contact us detailing the issues. This will be passed onto our quality assurance team and we will advise you of the outcome. Please note, we do not promise to update your products in light of your feedback, however.

Files are provided in Microsoft Word format (assessment kits, RPL kits, LLN kits and session plans), PDF format (learner guides) and PowerPoint format (presentations/slides).

• Typically once payment has been cleared we can supply your files within 2-3 business days. 

  Please note that while credit card payments are cleared immediately, EFT payments may take up to three business days to clear.

  Please note – development on demand/customisation requests will take longer to be dispatched and timeframes for payment and supply of files will be provided with your quote or proposal.

Yes, please contact us to discuss your needs.

If you are looking for materials to be developed or adapted to suit your specific needs, please check out our Development On Demand option.